Know the shoe store policy before you return items

Gain a clear understanding of our return policy prior to making your purchase. We want to make sure you're happy.


Potomac Cobbler's Store Policy

Our return policy is predicated on the fact that we provide service to each customer on an individual basis without time constraints and offer professional advice without compensation.


  1. In-store credit or exchange on returns within 5 days of purchase.
  2. All returns/exchanges require store receipt in original packaging and are subject to manager approval.
  3. No returns on worn/used items.
  4. Orthotics are not returnable.
  5. Defective merchandise will be repaired or replaced at store's discretion.
  6. Manufacturers' special guarantees will be honored according to the terms of the guarantee.
  7. All sales final on clearance or sale merchandise.
  8. All special orders on non-stocked merchandise are final - we guarantee the fit. We will reorder if size is incorrect.
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